Refunds Policy
Refunds and Cancellation Policy
We provide a free trial period of our offering “CircleSure” (https://circlesure.com/) to let you fully evaluate it before you make the decision to purchase a subscription. Please use the trial period to ensure our product meets your needs before purchasing a license. Our support team is standing by to answer all your questions about CircleSure Please test the product’s features and functionalities, and coordinate with our support team to clarify your doubts before making a final purchase.
Trial Period
The 31-day trial period of CircleSure that we offer should be considered a “free look period”. During this time, we encourage you to use CircleSure, test it, and decide if you would like to continue with your Subscription. After the 31 days are up, you will no longer be able to use CircleSure for free, your account will be charged a full subscription unless you have canclleled your account before the trail period has ended.
Refunds
Within 14 days of your purchase of CircleSure Subscription, if due to technical difficulties, platform incompatibilities or other unforeseen circumstances, CircleSure does not function in/for your organization, we may issue a full or partial refund. However, such decisions will be at our discretion only
We require that you provide all the necessary information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.), as well as reasons for asking for a refund. We will verify these reasons by asking you further questions, or by trying to simulate the issues on our systems/networks, before making a final decision to provide a refund partially or in full.
Refund Communications
If we agree that your request for a refund is reasonable, and if your request is made within 14 days of purchase, we will require you to send us an email from your official company email address, or a letter printed on your company letterhead confirming that you are no longer using CircleSure, and will no longer use CircleSure in future.
It is your sole responsibility to ensure that all refund-related communication from your company reaches us within 14 days of purchase. CircleSure will not be responsible for any lost, delayed, or misdirected mail or email, or other communication system delays that prevent us from receiving your communication, and therefore prevent us from processing your refund request.
Refund Timeline
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of approval of your request. We will make every effort to ensure that we meet this timeline. However, there may be unforeseen delays, which we will keep you apprised of. We cannot be held legally or financially liable for such delays.
Delayed Refunds
If you have not received your refund after 14 days from the date of approval of your request, we will ask you to check your bank account again. Once you confirm that you have still not received your refund, we will investigate the issue from our side. However, there is often some processing time involved before a refund can reflect in your bank account, so we solicit your patience and understanding if there are further delays.
If you have any queries about the status of your refund, please contact us at sales@circlesure.co.za
Cancellations.
You may cancel your subscription anytime. You will be charged for any costs accrued to the time of your cancellation. we will require you to send us an email from your official company email address, or a letter printed on your company letterhead confirming that you are no longer using CircleSure, and will no longer use CircleSure in future.
Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for CircleSure free trial or full version, you acknowledge that you have read this refund policy, and that you fully agree with and accept the terms laid out in this refund policy.
If you do not fully agree with or accept the terms laid out in this refund policy, please do not place an order with us.
Please contact info@circlesure.co.za if you have any questions about this refund policy or about CircleSure.