Request data deletion.

How to make a request

Email hello@circlesure.co.za with the subject “Personal information deletion request”. You do not need a Circle Sure account or a Facebook login. If email is not accessible, call +27 10 158 3325 and ask for help submitting a privacy request.

Please include only the details needed to find your record:

• The business you contacted and the channel: website, email, WhatsApp, Facebook Messenger or Instagram.
• The email address, phone number or platform username you used, and a way to reply to you.
• A case reference or approximate conversation date, if available.
• Whether you want a particular conversation or all personal information we hold about you reviewed for deletion.

Do not send passwords, login codes or identity documents with your initial request. We may ask for proportionate verification, such as confirmation through the original contact channel, before acting.

What happens next

Our team reviews the request, identifies the records and the responsible business, and contacts you if clarification or verification is needed. Where Circle Sure handles the record for another business, we coordinate the request with that business. This is a staff-handled request, not an automatic deletion button.

We will tell you the outcome when the review and applicable actions are complete. If some information must be retained for a legal, security or other applicable obligation, we will explain the limitation. You can use the same email address to ask for progress, access to your information or a correction.

What deletion does and does not cover

A request can cover personal information received through connected Meta accounts, including identifiers, messages and associated Support records held by Circle Sure. Closing a case, deleting a message in your phone app, disconnecting an account or clearing browser storage does not by itself delete our copy. Backups and provider records may have separate retention cycles, so removal is not necessarily immediate across every copy.

We cannot delete your Facebook, Instagram or WhatsApp account, another person’s copy of a message, or records independently held by Meta. Use those services’ own privacy controls for their records. Disconnecting a business integration stops its authorised access but does not replace a request to review existing Circle Sure records.

See our privacy policy and terms and conditions. You may raise a privacy complaint with the Information Regulator if you believe your information has been handled unlawfully.